Cancellation and Refund Policy

Effective Date: 4 May 2025

Introduction

At GenResume.io, we are dedicated to providing high-quality, AI-powered career development tools to our users. This Cancellation and Refund Policy outlines the terms and conditions under which cancellations and refunds are processed. By purchasing our services, you agree to this policy.

1. Nature of Purchase

GenResume.io offers a one-time purchase model, granting users lifetime access to our suite of services, including:

  • AI Resume Builder: Create professional, job-winning resumes using our intuitive AI technology.
  • AI Mock Interviewer: Practice interviews with AI-driven insights to boost your confidence.
  • AI Roadmap Generator: Generate personalized career roadmaps to guide your professional development.

This model does not involve recurring payments or subscriptions.

2. Cancellation Policy

Given the nature of our services:

  • Immediate Access: Upon successful payment, users gain immediate access to the purchased services.
  • No Cancellation: Once a purchase is completed, cancellations are not permitted as the service is delivered instantly.

3. Refund Policy

We understand that situations may arise where a refund is requested. Our refund policy is as follows:

3.1. Eligibility for Refunds

Refunds may be considered under the following circumstances:

  • Technical Issues: If you experience technical problems that prevent you from using our services effectively, and we are unable to resolve the issue within a reasonable time frame.
  • Service Not as Described: If the service does not match the description provided on our website.
  • Unauthorized Charges: If you notice unauthorized charges on your account.

3.2. Refund Request Process

To request a refund:

  • Contact Support: Email our support team at support@genresume.io within 7 days of your purchase.
  • Provide Details: Include your full name, email address associated with the account, reason for the refund request, and any relevant supporting documentation or screenshots.
  • Review Process: Our team will review your request and respond within 5 business days.

3.3. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Change of mind after purchase.
  • Failure to utilize the service due to lack of technical knowledge or incompatibility with your device.
  • Partial use of the service.
  • Requests made after 7 days from the date of purchase.

4. Refund Processing

Approved refunds will be processed within 7-10 business days to the original payment method. Please note that processing times may vary depending on your bank or payment provider.

5. Chargebacks

Initiating a chargeback without contacting our support team for resolution may result in the suspension or termination of your account. We encourage users to reach out to us first to resolve any issues.

6. Changes to This Policy

We reserve the right to modify this Cancellation and Refund Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

7. Contact Us

If you have any questions or concerns about this policy, please contact us at:

Email: support@genresume.io

Address: Coimbatore-641037, India.

This policy is designed to align with Indian legal standards and the specific services offered by GenResume.io. For comprehensive legal compliance, consider consulting with a legal professional.

GenResume.io

Support:
support@genresume.io

GenResume.io@2025

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